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Issue/Error Category Probable Cause Resolution Unable to install the App Installation Machine: Surface Pro (deploy apps via Intune) Contact Oloid Support. Auto-Pair file missing in MSI Installation Missing file Contact Oloid Support to provide the missing file.
Note: Admin can download it from the Oloid portal.
Unable to Enroll face/ Consistent failure Enrollment - Face Not specified
  1. Reset tenant in Oloid App.
  2. Pair the device again.
  3. Do Face enrollment. If issue persists, contact Oloid Support.
Unable to use camera for other applications when logged in using Windows Login Camera Limitation Windows limitation Camera cannot be used for other apps when using face credential for Windows. Resolution: Do not use the camera for any other application while using Oloid’s Login App. Auto-Pair fails Endpoint Pairing Not specified Pair using the manual pair options in the Supervisor App. See Oloid Help Center for guides. If unresolved, contact Oloid Support. Error when trying to launch Oloid Endpoint Pairing Not specified Uninstall and re-install the Windows Authenticator App. User gets a blank screen while trying to enroll face Enrollment - Face Build issue Contact Oloid Support for a new installer file. User is getting “Pairing Failed” error Endpoint Pairing Firewall issue Allow the app to communicate through the firewall. Face Not Captured After Login - User is not able to see face in the camera after clicking Login with Face Presence Detection Camera Shutter Check if the Camera Shutter is closed. Open the shutter and retry. If issue persists, contact your Oloid Admin.