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Introduction

This guide helps resolve authentication issues encountered while:
  • Logging into a Windows machine using Oloid
  • Performing self-enrollment
Follow the steps based on the specific error message displayed.

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Error 1: Invalid or Missing Windows Credential

Error Message: “Invalid or Missing Windows Credential”

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Description

This error occurs when the system is unable to validate the stored Windows credentials for the user.

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Resolution Steps

Step 1: Check for Recent Password Change
  • Ask the user or supervisor/admin:
    • Has the user recently changed their Windows password?
If YES (Password Changed Recently)
  • Instruct the user to:
    1. Click the Edit option displayed next to their name (below the error message)
    2. Update the new Windows password
    3. Retry login
If NO (Password Not Changed)
Proceed with the following checks:

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Step 2: Verify Windows Login Manually

  • Ask the supervisor/admin to check:
    • Can the user log into the Windows machine using their password?
If NO (Login Fails)
  • Action:
    • Contact IT team to reset the user’s password
    • After reset:
      • Update credentials using the Edit option
      • Retry login
If YES (Login Successful)
  • Action:
    1. Log in to the Tenant Admin Portal
    2. Delete the user’s stored credentials
    3. Ask the user to:
      • Re-enter credentials using the Edit option
      • Retry login