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Summary

Admin and Supervisor was not able to add or view the face/QR in the Admin mode of the app.

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Description

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Applies To

Oloid Connect

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Cause

Config Issue

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Solution

  1. Login to Oloid Platform ( Switch to new UI).
  2. Click Tenant Settings.
  3. Go to Preferences.
  4. Check if Face/QR checkbox is selected under Select Credentials and Select Primary Credentials tab Unable to View / add face or QR - screenshot 1 Unable to View / add face or QR - screenshot 2
  5. Check the box if it is not selected. Click on Save and Next . Unable to View / add face or QR - screenshot 3
  6. If the box is selected ,contact Oloid Support ( hyperlinked to support@oloid.ai )