How to Send PIN to User via email in the Tenant Admin Portal

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Introduction

This document explains how Tenant Admin can send a user’s PIN credential through the Tenant Admin Portal. Admins can securely share the PIN with users via email or SMS, allowing them to use it for authentication without manual setup.

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Prerequisite

• You must have access to the Tenant Admin Portal
• The registered email ID must be added to the user’s profile on the Tenant Admin Portal.

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Steps to send Pin

1. Log in to the Tenant Admin Portal.
2. On the homepage, click Directory, from the left menu panel. The Users page is displayed.
3. Click username to edit. The user details page is displayed.
4. Go to Credentials tab > PIN > Send PIN.
5. Do one the following:
   1. Via Email: The Send PIN via Email is displayed.
      1. Enter email ID(s) and select from the dropdown to whom you want to send the mail in Send Email to field.
      2. Click Send. The PIN is sent to Email successfully.
   2. Via Phone Number: The Send PIN via Phone Number is displayed.
      1. Enter phone number of the user.
      2. Click Send. The PIN is sent to user via SMS successfully

The user can access the PIN from their Email.