Windows Login (Healthcare) - How to Use the Reauthenticate Current User - Second Factor Tab in Epic EHR

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Introduction

This method requires the logged-in user to verify their identity again using a factors selected under the reauthentication workflow configuration.

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Prerequisites

• You must have access to Epic Hyperspace.
• Epic Vault Password must be created for the user. Refer: How to create Vault Password for a user
• The badge reader must be connected to the Windows system.
• Ensure the Tray application is running in the background.
• Badge must be assigned to the user. Refer: How to assign Badge ID as credential to users
• The PIN must be enabled and assigned to the user. Refer: Tenant Admin Portal - How to Configure PIN

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Steps to Reauthenticate current user in Epic Hyperspace

1. Log in to Epic Hyperspace application on your Windows Machine. refer: How to log in to Epic Hyperspace using Badge ID + PIN The Epic Hyperspace home page is displayed.
2. On the top menu panel of the homepage, click Reauthentication Test View. The Reauthentication Test view page is displayed.
3. Click Reauthenticate Current User - Second Factor. The Enter PIN screen is displayed.
   Note: Authentication is based on the factor selected in Reauthenticate Current User (Second Factor) under the reauthentication workflow. Contact Support if no authentication method appears.
4. The current user must enter the PIN > click Submit.
   Note: The current user (the user already logged into Epic Hyperspace) must authenticate.
   The Oloid Re-authentication screen is displayed.
5. The current user must tap the Badge on the Badge Reader to scan it. The Enter PIN screen is displayed.
6. The current user must enter the PIN > click Submit.
   Note: Authentication mode is based on Application factors configured for you.
   
7. Hyperspace pop-up box is displayed. Click Ok The current user is successfully reauthenticated.