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Introduction

This document provides step-by-step instructions to create your Windows credentials in the Windows Login app. The user gets a missing credential error message when trying to log in to Windows device.

Pre-requisite

You must enable the Validate Windows Credential toggle button in Windows Login application in the Tenant Admin Portal. For more details, refer How to enable Validate Windows Credential in Windows Login application

Steps to create your password on Windows device

  1. On the Windows lock screen, do the following:
    1. Click Sign-in options. How to Create missing Windows Credential - screenshot 1 The Windows login app is displayed.
    2. Select Windows login app. How to Create missing Windows Credential - screenshot 2
    3. Select Login with OLOID. How to Create missing Windows Credential - screenshot 3 The Windows login app opens.
  2. Select your preferred authentication method.
    Note: For detailed instructions about signing in to your Windows device using different authentication methods, refer User Guides sections for Windows Login Device
    How to Create missing Windows Credential - screenshot 4
  3. After successful authentication, if your Windows credential is missing, the Missing Windows Credential screen is displayed.
  4. Select Create Account to create Windows Credential. How to Create missing Windows Credential - screenshot 5 The Create Account screen is displayed. How to Create missing Windows Credential - screenshot 6
  5. Do the following:

Create credential for Domain User

  1. Select Credential Type as Domain User from the Select Credential Type drop-down list.
  2. Enter your Windows domain and username in the format Domain\Username.
  3. Enter Username in the Username field.
  4. Enter Password in the Password field.
  5. Click Create. How to Create missing Windows Credential - screenshot 7
Your Windows account is created successfully, and you can log in to your Windows device. How to Create missing Windows Credential - screenshot 8

Create credential for Local User

  1. Select Credential Type as Local User from the Select Credential Type drop-down list.
  2. The Local machine name is auto-populated in the Domain/Machine Name field.
  3. Enter Username in the Username field.
  4. Enter Password in the Password field.
  5. Click Create. How to Create missing Windows Credential - screenshot 9
Your Windows account is created successfully, and you can log in to your Windows device. How to Create missing Windows Credential - screenshot 10

Video Tutorial

Watch the video How to enroll missing Windows Credential in Windows Login app-Video Tutorial