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Resetting your password in the Supervisor Portal allows you to create a new password if you’ve forgotten the current one or need to update it for security. The process includes verifying your identity, receiving a reset link or code, setting a new password, and logging in securely. Pre-requisite
  • You should be a user in the Tenant Admin Portal with Supervisor role.
Follow the below steps to reset password :
  1. Launch your browser.
  2. Enter the URL provided for you in the browser’s address bar > press Enter on your keyboard. The Oloid LOGIN page is displayed.
  3. Click Forgot Password. How to reset password in Supervisor... - screenshot 1 The reset password pop-up box is displayed.
  4. Do any one of the following:
    1. Enter your registered Email ID. OR
    2. Select Country from drop down menu > Enter your registered phone number.
  5. Click Reset. How to reset password in Supervisor... - screenshot 2 A reset password email is sent to the provided email ID. How to reset password in Supervisor... - screenshot 3
  6. Go to your email inbox > open the Oloid Password Reset email.
  7. Click Reset Password link. How to reset password in Supervisor... - screenshot 4 The Set New Password pop-up box is displayed.
  8. Enter your Email ID.
  9. Enter Confirmation Code received on the same email.
  10. Enter New Password.
  11. Click Login. How to reset password in Supervisor... - screenshot 5 The password is successfully reset in the Supervisor Portal. The Supervisor Portal home page is displayed. How to reset password in Supervisor... - screenshot 6
Note: If you are unable to reset your password using the above steps, you may also contact your Support team to request a reset password link. Once received, click the link and follow the on-screen instructions to complete the reset process.