Set up ServiceNow for Oloid Workflow integrations

ServiceNow is a single, unified cloud platform that offers a comprehensive suite of IT management software in the areas of IT service, IT operations, and IT business. Oloid workflow requires the following ServiceNow credentials with Rest API privileges for the integration.

1. ServiceNow Instance URL (e.g. myinstance.service-now.com)
2. ServiceNow Username
3. ServiceNow Password

Here are the steps to set up the user in ServiceNow.

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Option 1 - User with Base System Role

Some Base system roles (such as admin) include access control to ServiceNow instance Tables. If you wish to use this User for integration, you do not need to do any additional configuration.

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Option 2 - User with Custom Role

• Create a role in ServiceNow instance with desired name for integration. ( Please refer this for more details - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/creating-custom-csm-user-roles.html )
• Assign appropriate access control rules to the role according to integration use case. (Please refer to this for more details - https://docs.servicenow.com/en-US/bundle/rome-application-development/page/integrate/inbound-rest/concept/c_RESTAPI.html#d730041e697 )