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ServiceNow is a cloud software solution that offers a comprehensive suite of IT management software in the areas of IT service, IT operations, and IT business.

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Steps to add ServiceNow Account

  1. Click Accounts on top right of main page.
The Accounts pop-up box is displayed.
  1. Select ServiceNow from the displayed accounts.
The Add Account pop-up screen is displayed. ServiceNow Account - screenshot 1
  1. To add a ServiceNow account, you will need the following information.
Field Description Account Name A unique name that identifies which ServiceNow instance it is connected to. Instance name A ServiceNow instance URL. Username Username to connect to ServiceNow instance. Password Password to connect to ServiceNow instance.
  1. Click Test to test for connectivity & validating the credentials (optional but recommended).
  2. Click Add Account.
The Account is created and listed in the Accounts page.

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How to associate ServiceNow Account to a Trigger/Action Node

While creating a flow, whenever you are using ProWatch action/trigger node, you can associate ServiceNow account in the second tab of the node config pop-up box. ServiceNow Account - screenshot 2