Webkey - How to Add a Device from Failed Transactions in the Tenant Admin Portal

​

Introduction

Enabling a Custom User Agent allows the tenant admin to register new devices directly from user transactions.

​

Prerequisite

• You must have a tenant admin account.
• Custom User agent must be enabled. Devices can also be added to Webkey application from Oloid portal. For further information please refer: How to configure Custom User Agent in WebKey Application

​

Steps to Add Device to Application

1. Log in to the Tenant Admin Portal.
2. Click Transactions from the left menu panel. The User Transaction Through Your Device page is displayed.
3. Selectthe latest transactionto edit.
   Note: Device can only be added from failed transaction.
   
4. On the top right, select Action > Add Device to Application.
5. On the Confirm Device Registration pop-up box, select Confirm.
   Note: Registering will link the device to the application using its User Agent or Device ID
   

The device is successfully added to the WebKey application.