> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oloid-demo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Windows Login - Troubleshooting Auto-Config Pairing failure in Supervisor App

> This guide helps you understand and resolve issues when the auto-config pairing fails in the Supervisor App.

This guide helps you understand and resolve issues when the auto-config pairing fails in the Supervisor App.

***

## Overview

The auto-config pairing process may occasionally fail due to configuration or network-related issues. This guide outlines the common causes, steps to verify errors, and actions to take when pairing fails.

***

## Common Reasons for Auto-Pairing Failure

* **Expired API Key**
  The API key used for authentication has expired or is invalid.
* **Network Issues**
  Network connectivity problems are preventing the device from reaching the server.
* **Exceeded Endpoint Limit**
  The allowed number of registered endpoints for your account has exceeded.

***

## Steps to Troubleshoot

1. **Check Logs for Errors**
   * Open the Supervisor App on your device.
   * Navigate to the log location (C:\Oloid\Oloid\logs\&lt;OloidPasswordlessSupervisor>-\<date>.log) where logs are stored.
   * Look for error messages related to:
     * API key validation
     * Endpoint registration
     * Network timeouts or server errors
2. **Verify Network Connection**
   * Ensure the device has a stable internet connection.
   * Retry pairing after confirming connectivity.
3. **Confirm API Key Validity**
   * Check the expiration status of the API key in the Tenant Admin Portal.
   * If expired, regenerate and apply a new API key. For detailed info, see [How to generate API key in Oloid Portal](https://oloid.help/en/articles/9823811-how-to-generate-api-key-in-oloid-portal).
4. **Review Endpoint Limits**
   * Confirm that the number of registered devices hasn't exceeded the configured or licensed limit. see [Temporary Access Token](https://oloid.help/en/articles/10441578-how-to-generate-auto-pair-config-file-for-windows-login-in-oloid-portal#:~:text=Temporary%20Access%20Token) section in Tenant Admin Portal.

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## What to Do When Pairing Fails

* If the issue persists after checking the above:
  * **Save the logs** from the Supervisor App .
  * **Contact Oloid Support** with the following information:
    * Description of the issue
    * Device and app version
    * Logs showing error details

***

## Need Help?

Reach out to [Oloid Support](mailto:support@oloid.ai) for further assistance. Including logs and error details in your support request will help resolve the issue faster.