> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oloid-demo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Windows Device Login

> View errors you may encounter using Windows Device Login, probable causes for these errors, and suggested solutions.

## Errors and Solutions

View errors you may encounter using Windows Device Login, probable causes for these errors, and suggested solutions.

## Errors, Warnings, Cause and Suggested Solutions

Errors/Warnings

Cause

Suggested Solution

1

Offline and **user not present** (only for Badge)

Admin app: User is not allowed to sign in

User not present in portal

Credentials not created.

Credentials created but machine not associated

Use badge for offline transaction.

2

Endpoint not paired

Pair Endpoint

3

Endpoint deleted from the platform but not deleted from the windows machine

Gets automatically deleted

4

Endpoint deactivated from the platform

Does not allow any transaction

Admin should go to portal and activate it

5

User not found

Not created

user

credentials

credential created but not assigned to user

face not added

Admin should create

6

user found but no passwords

shared credential is not created

Create and assign shared credential

7

badge user found but pin not set

Pin is not set up

Set up pin for User using Ipad or portal

8

clicked badge login link , didn't scan or face not shown (Time out/cancel button)

default timeout : 30sec

Scan again after timeout

Scan your face after timeout

9

badge scan but pin not enter(Time out/cancel button)

default timeout : 30sec

Enter PIN after badge scan

10

User list (Time out/cancel button)

Attempt another transaction