> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oloid-demo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Guide: Windows Credential & Enrollment

> This guide helps resolve authentication issues encountered while:

## Introduction

This guide helps resolve authentication issues encountered while:

* Logging into a Windows machine using Oloid
* Performing self-enrollment

Follow the steps based on the specific error message displayed.

## Error 1: Invalid or Missing Windows Credential

Error Message: **“Invalid or Missing Windows Credential”**

### Description

This error occurs when the system is unable to validate the stored Windows credentials for the user.

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#### Resolution Steps

##### Step 1: Check for Recent Password Change

* Ask the user or supervisor/admin:
  * Has the user **recently changed their Windows password**?

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##### If YES (Password Changed Recently)

* Instruct the user to:
  1. Click the **Edit** option displayed next to their name (below the error message)
  2. Update the **new Windows password**
  3. Retry login

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##### If NO (Password Not Changed)

Proceed with the following checks:

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#### Step 2: Verify Windows Login Manually

* Ask the supervisor/admin to check:
  * Can the user log into the Windows machine using their password?

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##### If NO (Login Fails)

* Action:
  * Contact IT team to **reset the user’s password**
  * After reset:
    * Update credentials using the **Edit** option
    * Retry login

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##### If YES (Login Successful)

* Action:
  1. Log in to the Tenant Admin Portal
  2. Delete the user’s stored credentials
  3. Ask the user to:
     * Re-enter credentials using the **Edit** option
     * Retry login