> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oloid-demo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to reset password in Supervisor Portal

> This document provides step-by-step instructions to reset password in the Supervisor Portal.

Resetting your password in the Supervisor Portal allows you to create a new password if you've forgotten the current one or need to update it for security. The process includes verifying your identity, receiving a reset link or code, setting a new password, and logging in securely.

**Pre-requisite**

* You should be a user in the Tenant Admin Portal with **Supervisor** role.

**Follow the below steps to reset password :**

1. Launch your browser.
2. Enter the URL provided for you in the browser’s address bar > press **Enter** on your keyboard.
   The Oloid LOGIN page is displayed.
3. Click **Forgot Password.**

   ![How to reset password in Supervisor... - screenshot 1](https://mintcdn.com/oloid-999c42b2/L9HGb-TcDLMz72k8/images/intercom/11456250/image-b76766f2.png?fit=max\&auto=format\&n=L9HGb-TcDLMz72k8\&q=85\&s=e0b4b536f046cf50c2e8add2e14786b6)

   The reset password pop-up box is displayed.
4. Do any one of the following:
   1. Enter your registered **Email ID**.
      OR
   2. Select **Country** from drop down menu > Enter your registered **phone number**.
5. Click **Reset**.

   ![How to reset password in Supervisor... - screenshot 2](https://mintcdn.com/oloid-999c42b2/L9HGb-TcDLMz72k8/images/intercom/11456250/1fa3e377-07de-412a-9d67-81b348ceadbb-7585a7fd.png?fit=max\&auto=format\&n=L9HGb-TcDLMz72k8\&q=85\&s=abf6c815838cbbe939be58fa0433654e)

   A reset password email is sent to the provided email ID.

   ![How to reset password in Supervisor... - screenshot 3](https://mintcdn.com/oloid-999c42b2/L9HGb-TcDLMz72k8/images/intercom/11456250/image-89d52d2e.png?fit=max\&auto=format\&n=L9HGb-TcDLMz72k8\&q=85\&s=679c6aee1639183f47706b30ca6b26fe)
6. Go to your email **inbox >** open the **Oloid Password Reset** email.
7. Click **Reset Password** link.

   ![How to reset password in Supervisor... - screenshot 4](https://mintcdn.com/oloid-999c42b2/L9HGb-TcDLMz72k8/images/intercom/11456250/image-e3bb1909.png?fit=max\&auto=format\&n=L9HGb-TcDLMz72k8\&q=85\&s=660074512984ef2f75afb70cf09b72e1)

   The Set New Password pop-up box is displayed.
8. Enter your **Email ID**.
9. Enter **Confirmation Code** received on the same email.
10. Enter **New Password**.
11. Click **Login**.

    ![How to reset password in Supervisor... - screenshot 5](https://mintcdn.com/oloid-999c42b2/L9HGb-TcDLMz72k8/images/intercom/11456250/image-5f308dcd.png?fit=max\&auto=format\&n=L9HGb-TcDLMz72k8\&q=85\&s=5ec99717536e38712f102a657e37adc8)

    The password is successfully reset in the Supervisor Portal. The Supervisor Portal home page is displayed.

    ![How to reset password in Supervisor... - screenshot 6](https://mintcdn.com/oloid-999c42b2/L9HGb-TcDLMz72k8/images/intercom/11456250/image-1eca6f11.png?fit=max\&auto=format\&n=L9HGb-TcDLMz72k8\&q=85\&s=b029a1746c637999a217c20228816f7d)

> [!NOTE]
>
> **Note:** If you are unable to reset your password using the above steps, you may also contact your **Support team** to request a reset password link. Once received, click the link and follow the on-screen instructions to complete the reset process.