> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oloid-demo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tenant Admin Portal - How to Lock PIN Credential for a User

> This document provides step-by-step instructions to Lock the PIN credential for user in the Tenant Admin Portal.

## Introduction

The **Lock PIN** feature allows the Tenant Admin to restrict the use of a user's PIN credential from the Tenant Admin Portal. Locking a PIN **prevents the user from authenticating with that credential** until it is unlocked or updated.

## Prerequisites

* You must have access to the **Tenant Admin Portal.**
* Ensure that the **PIN Lock** is enabled in the Tenant Settings. For further information, refer [PIN Lock Policy](https://oloid.help/en/articles/8407872-tenant-admin-portal-how-to-configure-pin#h_06934e4369:~:text=is%20setup%20successfully.-,Configure%20PIN%20Lock%20Policy,-The%20PIN%20Lock).

## Steps to Lock PIN of a User

1. Log in to the **Tenant Admin Portal**.
2. On the homepage, click **Directory** in the left navigation panel.

   ![How to Lock PIN Credential for a User - screenshot 1](https://mintcdn.com/oloid-999c42b2/HSNgqxSuPQoZzwSe/images/intercom/14014193/image-742762d6.png?fit=max\&auto=format\&n=HSNgqxSuPQoZzwSe\&q=85\&s=4246196627d7c2cddd62b0e2bad8fe66)

   The **Users** page is displayed.
3. Select the **user name** to edit.

   ![How to Lock PIN Credential for a User - screenshot 2](https://mintcdn.com/oloid-999c42b2/HSNgqxSuPQoZzwSe/images/intercom/14014193/image-0f02c3c6.png?fit=max\&auto=format\&n=HSNgqxSuPQoZzwSe\&q=85\&s=0712f6cbf416b3b87f3255d34d3b425f)

   The **User Details** page is displayed.
4. Go to **Credentials** > **PIN**.

   ![How to Lock PIN Credential for a User - screenshot 3](https://mintcdn.com/oloid-999c42b2/HSNgqxSuPQoZzwSe/images/intercom/14014193/image-bdd03e18.png?fit=max\&auto=format\&n=HSNgqxSuPQoZzwSe\&q=85\&s=1938a8467cc0bf30c9db999d14d01c99)

   The **PIN** section is displayed.
5. Click **Lock PIN**.

   > [!NOTE]
   >
   > **Note:** The PIN Lock Policy is used to configure the settings for locking a PIN after consecutive failed authentication attempts and defining the unlock behavior. For further information, refer [PIN Lock](https://oloid.help/en/articles/8407872-tenant-admin-portal-how-to-configure-pin#h_06934e4369:~:text=is%20setup%20successfully.-,Configure%20PIN%20Lock%20Policy,-The%20PIN%20Lock).

   ![How to Lock PIN Credential for a User - screenshot 4](https://mintcdn.com/oloid-999c42b2/HSNgqxSuPQoZzwSe/images/intercom/14014193/image-c88e4554.png?fit=max\&auto=format\&n=HSNgqxSuPQoZzwSe\&q=85\&s=85e29447e0acdad369739cba15878c93)

   The **Confirm PIN Lock** pop-up box is displayed.
6. Click **Lock PIN**.

   ![How to Lock PIN Credential for a User - screenshot 5](https://mintcdn.com/oloid-999c42b2/HSNgqxSuPQoZzwSe/images/intercom/14014193/image-5884fa2a.png?fit=max\&auto=format\&n=HSNgqxSuPQoZzwSe\&q=85\&s=cd1e395fb441d5f364b45b8290d96fc7)

   The PIN credential is locked successfully.

   ![How to Lock PIN Credential for a User - screenshot 6](https://mintcdn.com/oloid-999c42b2/HSNgqxSuPQoZzwSe/images/intercom/14014193/image-7c6c3867.png?fit=max\&auto=format\&n=HSNgqxSuPQoZzwSe\&q=85\&s=8638e1a407703381b929a6e5efaa8e1a)

##### Related Document

[Tenant Admin Portal - How to Configure PIN](https://oloid.help/en/articles/8407872-tenant-admin-portal-how-to-configure-pin#h_06934e4369)