> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oloid-demo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tenant Admin Portal - How to Add PIN Credential for User

> This document provides step-by-step instructions to add a PIN credential to a user in the Tenant Admin Portal. You can create a PIN for the user and share it...

## Introduction

This document provides step-by-step instructions to add a **PIN credential** to a user in the Tenant Admin Portal. You can create a PIN for the user and share it with the user through their email address, phone number, or both, based on the configured PIN settings.

## Prerequisites

* You must have access to the Tenant Admin Portal.
* The user must already be created in the Oloid Tenant Admin Portal. For more, refer to [Tenant Admin Portal - How to Create User](https://oloid.help/en/articles/8185048-tenant-admin-portal-how-to-create-user)
* PIN credential settings must be enabled and configured in Tenant Admin Portal.

## Steps to create PIN

1. Log in to the **Tenant Admin Portal**.
2. On the homepage of the portal, click **Directory** on the left menu panel.

   ![How to Add PIN Credential for User - screenshot 1](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8385780/image-fee2cfec.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=1744dfb8652d12921a9f6aeb7b7da2fa)

   The **Users** page is displayed.
3. Click **user name** to edit.

   ![How to Add PIN Credential for User - screenshot 2](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8385780/image-8a860ed0.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=18600578a940d6f09c690071212dc9c7)

   The user details page is displayed.
4. Do one of the following:
   1. Go to **Credentials** tab > **PIN** > **Add PIN**.

      ![How to Add PIN Credential for User - screenshot 3](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8385780/image-02cb4d7f.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=4ffb8c6ffa872c6bf09885928f0ee752)
   2. Go to **Assign Credential** > **Add PIN**.

      ![How to Add PIN Credential for User - screenshot 4](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8385780/image-82af9b54.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=8e8c37375d2b670e4f0621e0ad679d64)

      The **Add PIN** pop-up box is displayed.
5. On the pop-up box, do the following:
   1. **Enter new PIN**.

   2. **Re-enter new PIN**.

   3. Under **Share PIN With,** select one or both available options to share the PIN with the user:
      1. In the **Email** field, enter the email address of the user with whom you want to share the PIN.
      2. In the **User Phone Number** field, enter the phone number of the user with whom you want to share the PIN.

         > [!NOTE]
         >
         > **Note:** If the **Share PIN With** option is not displayed in the **Add PIN** pop-up, an email notification will be sent to the user’s registered email address informing them of the PIN update. The new PIN will not be included in the email. For more, Contact [Oloid Support](mailto:support@oloid.ai)

   4. Click **Save**.

      ![How to Add PIN Credential for User - screenshot 5](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8385780/image-d8a77423.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=7e2532ce0bef28506b8ec8f6aa80e781)

      The PIN credential is created and listed on the **PIN** tab.

      ![How to Add PIN Credential for User - screenshot 6](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8385780/image-1f858481.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=759d24faa53ab25a6b5e94ec8efe12df)

## Video Tutorial

Watch the video [How to add PIN as credential to users in the Tenant Admin Portal - Video Tutorial](https://oloid.help/en/articles/11501378-how-to-add-pin-as-credential-to-users-in-the-tenant-admin-portal-video-tutorial)