> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oloid-demo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to reset PIN for User in the Tenant Admin Portal

> This document provides step-by-step instructions to reset PIN for users in the Tenant Admin Portal.

### Introduction

The Tenant Admin Portal allows Admin to reset a user’s PIN for secure login. Admin can either update the PIN directly or send a reset PIN email to the user. These options enable quick PIN recovery and help maintain uninterrupted user access.

## Steps to reset PIN

1. Log in to the **Tenant Admin Portal**.
2. On the homepage of the portal, click **Directory** on the left menu panel.

   ![How to reset PIN for User in the Tenant... - screenshot 1](https://mintcdn.com/oloid-999c42b2/smtR5xVXZcWSRXys/images/intercom/11928944/image-72fbd8d0.png?fit=max\&auto=format\&n=smtR5xVXZcWSRXys\&q=85\&s=2b7d677a9b0b511979bc677502a24eab)

   The **Users** page is displayed.
3. Click **user name** to edit.

   ![How to reset PIN for User in the Tenant... - screenshot 2](https://mintcdn.com/oloid-999c42b2/smtR5xVXZcWSRXys/images/intercom/11928944/image-83b849fd.png?fit=max\&auto=format\&n=smtR5xVXZcWSRXys\&q=85\&s=6b757b0ba23b1afd05adcfe8956fb71f)

   The user details page is displayed.
4. Go to **Credentials** tab > select **PIN** from the left menu panel.

   ![How to reset PIN for User in the Tenant... - screenshot 3](https://mintcdn.com/oloid-999c42b2/smtR5xVXZcWSRXys/images/intercom/11928944/image-8cdd6831.png?fit=max\&auto=format\&n=smtR5xVXZcWSRXys\&q=85\&s=9ec83c5f846ad5dc2de8eb48b5290062)
5. Do one of the following:
   a. **[Edit PIN](#edit-pin)**
   or
   b. **[Send reset PIN email](#send-reset-pin-email)**
   The pin is updated successfully.

## Edit PIN

1. Select **Edit** icon.

   ![How to reset PIN for User in the Tenant... - screenshot 4](https://mintcdn.com/oloid-999c42b2/smtR5xVXZcWSRXys/images/intercom/11928944/image-c2bc8a99.png?fit=max\&auto=format\&n=smtR5xVXZcWSRXys\&q=85\&s=89008995a476760048e9be4b92f27447)

   The **Add PIN** pop-up box is displayed.
2. On the pop-up box, do the following:
   1. Enter **new PIN**.
   2. Re-enter **new PIN**.
   3. Enter the recipient's email address to share the PIN.
   4. Click **Save**.

      ![How to reset PIN for User in the Tenant... - screenshot 5](https://mintcdn.com/oloid-999c42b2/smtR5xVXZcWSRXys/images/intercom/11928944/image-5c7351b3.png?fit=max\&auto=format\&n=smtR5xVXZcWSRXys\&q=85\&s=1de8a8493d106795cc98dc5d7e0f5f96)

      The PIN is reset successfully.

      ![How to reset PIN for User in the Tenant... - screenshot 6](https://mintcdn.com/oloid-999c42b2/smtR5xVXZcWSRXys/images/intercom/11928944/image-1f1dae2d.png?fit=max\&auto=format\&n=smtR5xVXZcWSRXys\&q=85\&s=958cd4c99bf6367ba5696f079953dd6e)

## Send reset PIN email

1. Select **Send Reset PIN Email**.

   ![How to reset PIN for User in the Tenant... - screenshot 7](https://mintcdn.com/oloid-999c42b2/smtR5xVXZcWSRXys/images/intercom/11928944/image-9ef3b701.png?fit=max\&auto=format\&n=smtR5xVXZcWSRXys\&q=85\&s=b4e0c97d7ceef866662ad3b81de0fbe5)

   The **Email Invitation Preview** pop-up box is displayed.
2. On the pop-up box, do the following:
   1. Enter recipient email address.

      > [!NOTE]
      >
      > **Note:** The registered email ID will appear as the default.

   2. Enter **Email Subject**.

   3. Enter message in the **Email Body**.

   4. Click **Save**.

      > [!NOTE]
      >
      > **Note:** The user portal link will be auto-attached to the email.

      ![How to reset PIN for User in the Tenant... - screenshot 8](https://mintcdn.com/oloid-999c42b2/smtR5xVXZcWSRXys/images/intercom/11928944/image-6d2360c1.png?fit=max\&auto=format\&n=smtR5xVXZcWSRXys\&q=85\&s=539d6d280ef67a259f13fb286469bcb7)

The PIN reset email is sent successfully.

The user can follow the on-screen instructions in the email to reset the pin.

![How to reset PIN for User in the Tenant... - screenshot 9](https://mintcdn.com/oloid-999c42b2/smtR5xVXZcWSRXys/images/intercom/11928944/image-4cb0f7cb.png?fit=max\&auto=format\&n=smtR5xVXZcWSRXys\&q=85\&s=6c0a833c5d7548ba2df52f19f4504346)