> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oloid-demo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Send PIN to User via email in the Tenant Admin Portal

> This document provides step-by-step instructions to send PIN to User via email or SMS in the Tenant Admin portal.

## Introduction

This document explains how Tenant Admin can send a user’s **PIN credential** through the Tenant Admin Portal. Admins can securely share the PIN with users via email or SMS, allowing them to use it for authentication without manual setup.

### Prerequisite

* You must have access to the Tenant Admin Portal
* The registered email ID must be added to the user's profile on the Tenant Admin Portal.

### Steps to send Pin

1. Log in to the **Tenant Admin Portal**.
2. On the homepage, click **Directory**, from the left menu panel.

   ![How to Send PIN to User via email in... - screenshot 1](https://mintcdn.com/oloid-999c42b2/e3dapyDXsFSXa_-3/images/intercom/14750432/image-f58db00b.png?fit=max\&auto=format\&n=e3dapyDXsFSXa_-3\&q=85\&s=ee52c8425091668701145d73a85922e0)

   The **Users** page is displayed.
3. Click **username** to edit.

   ![Image](https://mintcdn.com/oloid-999c42b2/e3dapyDXsFSXa_-3/images/intercom/14750432/9c57efb9-2990-4bb6-9643-e121736a2c85-9e3c67ff.png?fit=max\&auto=format\&n=e3dapyDXsFSXa_-3\&q=85\&s=06d2dc3a19431b27516100c0b103160d)

   The **user details** page is displayed.
4. Go to **Credentials** tab > **PIN** > **Send PIN**.

   ![How to Send PIN to User via email in... - screenshot 2](https://mintcdn.com/oloid-999c42b2/e3dapyDXsFSXa_-3/images/intercom/14750432/image-cb3ff806.png?fit=max\&auto=format\&n=e3dapyDXsFSXa_-3\&q=85\&s=38431e16e75f712d7c6c9d2cd798a5f7)

   ![How to Send PIN to User via email in... - screenshot 3](https://mintcdn.com/oloid-999c42b2/e3dapyDXsFSXa_-3/images/intercom/14750432/image-c93282e8.png?fit=max\&auto=format\&n=e3dapyDXsFSXa_-3\&q=85\&s=c0e868ee9fa90da2c972f26b78461cf6)
5. Do one the following:
   1. Via Email: The **Send PIN via Email** is displayed.
      1. Enter email ID(s) and select from the dropdown to whom you want to send the mail in **Send Email to** field.
      2. Click **Send**.
         The PIN is sent to Email successfully.

         ![How to Send PIN to User via email in... - screenshot 4](https://mintcdn.com/oloid-999c42b2/e3dapyDXsFSXa_-3/images/intercom/14750432/image-25f92917.png?fit=max\&auto=format\&n=e3dapyDXsFSXa_-3\&q=85\&s=db78bf27c3560ed63030d72990703775)
   2. Via Phone Number: The **Send PIN via Phone Number** is displayed.
      1. Enter phone number of the user.
      2. Click **Send**.

         ![How to Send PIN to User via email in... - screenshot 5](https://mintcdn.com/oloid-999c42b2/e3dapyDXsFSXa_-3/images/intercom/14750432/image-5befdeba.png?fit=max\&auto=format\&n=e3dapyDXsFSXa_-3\&q=85\&s=1089d4f1b9ab5dee662a9b30baf09e06)

         The PIN is sent to user via SMS successfully

         ![How to Send PIN to User via email in... - screenshot 6](https://mintcdn.com/oloid-999c42b2/e3dapyDXsFSXa_-3/images/intercom/14750432/image-e71f146f.png?fit=max\&auto=format\&n=e3dapyDXsFSXa_-3\&q=85\&s=13f3eb4f528413bf93f30e32674d5fed)

The user can access the **PIN** from their Email.

![How to Send PIN to User via email in... - screenshot 7](https://mintcdn.com/oloid-999c42b2/e3dapyDXsFSXa_-3/images/intercom/14750432/image-ad57651d.png?fit=max\&auto=format\&n=e3dapyDXsFSXa_-3\&q=85\&s=060e26994f4cfc9121514090b30861fc)