> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oloid-demo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tenant Admin Portal - How to Configure PIN

> This document provides step-by-step instructions to configure the PIN in the Tenant Admin Portal.

## Introduction

This document explains how to configure PIN settings in the Tenant Admin Portal, including PIN format, lock policy, retry limits, and validation rules for user PIN credential.

## Prerequisite

You must have **Tenant Admin access** to the Tenant Admin Portal.

## Steps to Configure the PIN Credential

1. Log in to the **Tenant Admin Portal**.

2. On the homepage of the portal, click **user profile icon** on the bottom left corner of the menu panel.

   ![How to Configure PIN - screenshot 1](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-edf44676.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=56894b592ac9ed2aa3d777ded1aa7a29)

   The user profile menu is displayed.

3. Click **Tenant Settings**.

   ![How to Configure PIN - screenshot 2](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-1b0fa566.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=ff3bc35982e440cfe4b907d994e271d0)

   The **Tenant Settings** page is displayed.

4. Go to **Advanced** > **PIN**.

   ![How to Configure PIN - screenshot 3](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-cd52f240.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=d0ca84b4083d33767a23f2a4da3b75ae)

   The PIN configuration page is displayed.

5. Enable **Allow Duplicates** toggle to permit identical PINs for multiple users.

6. Do the following:
   * [Setup Configure PIN type](#setup-configure-pin-type)
   * [Configure PIN Lock Policy](#configure-pin-lock-policy)

7. Configure Maximum Pin Attempts to set the number of retries allowed.

   > [!NOTE]
   >
   > **Note:** The default value is **3 attempts,** and the maximum allowed value is **5 attempts**.

8. Click **Save**.

   ![How to Configure PIN - screenshot 4](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-ba7aa354.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=64b91fa3593dc6706b982b43e3cca771)

   The PIN is configured successfully.

## Setup Configure PIN Type

The Configure PIN type setting defines the format and length of the PIN that users can set as a credential.

1. Do one of the following:

**Numeric 4-Digit PIN (Default):** Allows only a 4-digit numeric PIN.

**Advanced Settings**

**Field name**

**Description**

Block Consecutive Repeats

To prevent PINs with repeating characters (for example, aaa, 111)

Block Sequences

To prevent PINs with sequential characters (for example, 1234, abcd, ZYX).

![How to Configure PIN - screenshot 5](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-43182399.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=cc5d2f8a1aa07d8c960771abdf3160f4)

**Numeric 6-Digit PIN:** Allows only a 6-digit numeric PIN.

**Advanced Settings**

**Field name**

**Description**

Block Consecutive Repeats

To prevent PINs with repeating characters (for example, aaa, 111)

Block Sequences

To prevent PINs with sequential characters (for example, 1234, abcd, ZYX).

![How to Configure PIN - screenshot 6](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-f8b102bb.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=8915327ee27d559283651ce929a15d83)

**Open (Alpha - Numeric PIN):** Allows a PIN of 8 to 15 characters using letters, numbers, and special characters.

**Advanced Settings**

**Field name**

**Description**

Block Consecutive Repeats

To prevent PINs with repeating characters (for example, aaa, 111)

Block Sequences

To prevent PINs with sequential characters (for example, 1234, abcd, ZYX).

Prevent Digits

To restrict the use of numeric characters in the PIN.

Prevent Special Characters

To restrict the use of special characters in the PIN.

Prevent Letters

To restrict the use of alphabetic characters in the PIN.

Prevent Spaces

To prevent spaces in the PIN.

![How to Configure PIN - screenshot 7](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-f5750123.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=9acaaf49fde1e77acd4adc6e26dddfd1)

2. Click **Save**.

![How to Configure PIN - screenshot 8](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-5d8030ea.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=8dc6eb0ec90dbf47b7626c50153921d1)

The confirmation pop-up box is displayed.

3. Enter **Confirm** and click **Apply Action**.

![How to Configure PIN - screenshot 9](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-5ae2c2fb.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=a0f5db9ae73c09b32d2520a2586f0ffa)

The **Configure PIN Type** is setup successfully.

## Configure PIN Lock Policy

The PIN Lock Policy tab is used to configure the settings for locking a PIN after consecutive failed authentication attempts and defining the unlock behaviour.

Do the following:

1. Turn on **Enable PIN Lock** toggle.
2. In **Consecutive failures attempts to trigger PIN Lock**, select the number of consecutive incorrect PIN attempts required to trigger the PIN lock.
3. In **Time-window for locked PIN**, specify the duration within which failed PIN attempts are evaluated.
4. Under **Auto-unlock PIN after**, select one of the following options:
   1. **After**: Specify the duration after which the locked PIN is automatically unlocked.
   2. **Never:** Keeps the PIN locked until it is reset by an admin.
5. Click **Save**.

   ![How to Configure PIN - screenshot 10](https://mintcdn.com/oloid-999c42b2/HRtQGSyiWG2bpyPa/images/intercom/8407872/image-8b4b5dc8.png?fit=max\&auto=format\&n=HRtQGSyiWG2bpyPa\&q=85\&s=2e48438d92cfe7fcf6ae0020a4d8af70)

The **PIN Lock** is successfully configured.